📱 Flash Tool Guides

Motorola Software Fix – How to Restore Your Moto Device (Rescue & Smart Assistant)

Learn how to use Motorola Software Fix (formerly Rescue & Smart Assistant) to restore stock firmware on any Motorola, Moto, or Lenovo device. No manual firmware download needed — the tool fetches the correct firmware automatically. Covers Rescue and Repair modes, driver setup, and troubleshooting.

Difficulty: 🟡 Intermediate

Read time: 25 min

Updated: June 25, 2026

Tool Version: v7.5.5.19

Low Risk

🪟 Windows 🍎 macOS

Download Flash Tool v7.5.5.19

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Pre-Flight Checklist

Complete ALL items before proceeding. Skipping any step increases the risk of bricking your device.

Motorola, Moto, or Lenovo device confirmed

Motorola Software Fix works with Motorola, Moto, and Lenovo branded Android devices.
Motorola Software Fix downloaded and installed (Windows only)

Download from en-us.support.motorola.com/app/softwarefix. Software Fix is Windows 10/11 (64-bit) only — macOS is no longer supported. The tool downloads firmware automatically; no manual firmware file is needed.
Your device IMEI number noted

Software Fix uses your 15-digit IMEI to identify the correct firmware. Find it by dialling *#06#, or at Settings → About Phone → IMEI, or on the original device box.
Stable internet connection

Software Fix downloads firmware (2–4 GB) directly from Motorola's servers. A stable broadband connection is essential — wired ethernet is recommended for large downloads.
Motorola USB Drivers installed

The Software Fix installer sets up Motorola USB drivers automatically. If detection fails, install Motorola Device Manager separately.
Data backed up if possible

The Rescue process performs a full factory reset — all user data will be erased. Use the built-in backup feature in Software Fix before rescuing, or back up via Google Backup while the device is still accessible.
Battery charged above 20% (or keep USB connected)

Software Fix will warn if battery is critically low. For completely dead devices, keep the USB cable connected throughout — the tool charges the device during the process.

Requirements met 0 / 7

Guide Progress

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Download and Install Motorola Software Fix

Windows 10 or 11 (64-bit) required

Download Motorola Software Fix from en-us.support.motorola.com/app/softwarefix. Run the installer as Administrator — it sets up Motorola USB drivers automatically.

⚠️ Software Fix is Windows only (Windows 10/11 64-bit, minimum 2 GHz CPU, 2 GB RAM, 1 GB free storage). macOS is no longer supported.

💡 No firmware file needed. Software Fix downloads the correct stock firmware from Motorola's servers automatically using your device's IMEI.

Motorola RSA rescue tool on a Lenovo laptop with USB device connection dialog and Motorola Android phone beside it. — Step 1: Download and Install Motorola Software Fix

Back Up Your Data (Optional but Recommended)

Use the built-in backup feature before rescuing

If your device is still accessible, Software Fix includes a built-in backup feature. Connect your device via USB and grant USB Debugging and Device Help permissions when prompted.

The tool will display a list of data types available for backup (contacts, photos, messages, etc.). Select what you want to back up, set a password to protect the backup file, and let it complete before proceeding to rescue.

💡 Skip this step if your device is already in a bootloop or cannot boot — proceed directly to Step 3.

Motorola phone in AP Fastboot Flash Mode showing device info, Android mascot, and USB connected status beside a Lenovo laptop. — Step 2: Back Up Your Data (Optional but Recommended)

Select Device Type and Enter IMEI

Software Fix uses your IMEI to pull the exact correct firmware

Open Software Fix and select your device category — choose Phones for a smartphone.

When prompted, select Input IMEI and enter your 15-digit IMEI number. To find your IMEI:

Dial *#06# on your device
Or go to Settings → About Phone → IMEI
Or check the original device box or SIM tray label

Software Fix will identify your exact model and display the model number (e.g. XT2215-1). Verify this matches your device before continuing.

🚫 If the model number shown does not match your device, stop and double-check your IMEI. Flashing firmware for the wrong model will brick the device.

Motorola Software Fix Rescue mode showing Motorola Edge 2022 device info, Android 13 firmware details, and Rescue button. — Step 3: Select Device Type and Enter IMEI

Download Firmware

Software Fix fetches the correct firmware from Motorola's servers

After confirming the model, click Download. Software Fix downloads the rescue firmware from Motorola's servers. Firmware packages are typically 2–4 GB in size.

A progress bar shows download and extraction status. Do not close the tool or lose your internet connection during this step.

💡 Software Fix caches downloaded firmware. If you rescue the same model again later, it will skip the download and use the cached version.

Motorola Software Fix firmware download screen for Motorola Edge 2022 with Android 13 and 4.8GB firmware file. — Step 4: Download Firmware

Connect Device and Start Rescue

Follow the on-screen connection instructions exactly

Once the firmware is downloaded and extracted, click the Rescue button. Software Fix will display step-by-step instructions for connecting your device — follow them carefully.

The tool reboots your device into bootloader/fastboot mode automatically and begins flashing each partition. Total flash time is typically 5–15 minutes.

🚫 Do not disconnect the USB cable, close Software Fix, or let your PC sleep during flashing. Interruption mid-flash can brick the device.

When complete, Software Fix shows a Rescue Finished confirmation and the device reboots automatically into stock Android.

First Boot and Verification

Complete setup and confirm firmware version

After the rescue, your device boots into the stock Android setup wizard as a fresh device. The first boot may take several minutes — this is normal.

Complete setup, sign into your Google account to restore backed-up data, and verify the firmware version at Settings → About Phone → Build Number.

💡 If you used the Software Fix backup feature before rescuing, you can restore your data from within the tool after the device is set up.

Motorola Software Fix Rescue in process screen showing Fastboot Flash at 52% progress with USB connection tips. — Step 6: First Boot and Verification

Troubleshooting & FAQ

Common errors and their solutions. Read this before asking for help.

Software Fix doesn't detect my Motorola device

Try these in order: enable USB Debugging on the device if accessible; connect in bootloader mode (hold Volume Down + Power until the bootloader screen appears); reinstall Motorola Device Manager for updated drivers; try a different USB cable and port (USB 2.0 preferred); run Software Fix as Administrator. For completely unresponsive phones, connect without pressing any buttons — Software Fix may still detect the device in EDL or bootloader state.

The firmware download is very slow or keeps failing

Software Fix downloads from Motorola's CDN, which can be slow on some connections. Switch to a wired ethernet connection for reliability. If downloads repeatedly fail, Motorola's servers may be under maintenance — wait and retry later. Ensure your firewall or antivirus is not blocking Software Fix.

Can Software Fix fix a hard-bricked Motorola?

Software Fix can rescue most soft bricks — bootloops, failed OTAs, and corrupted system partitions. For hard bricks where the bootloader is corrupt and the device shows nothing even in fastboot mode, Software Fix may not work. In that case, manual Fastboot flashing or EDL-based QFIL flashing (on Qualcomm Motos) may be required using factory images from Motorola's developer portal.

Will Software Fix re-lock the bootloader?

Yes — the rescue process flashes stock firmware and re-locks the bootloader by default. If you had a custom ROM or root and want to keep an unlocked bootloader after rescue, you will need to re-unlock via fastboot once the rescue is complete.

Is Software Fix available for macOS?

No — Motorola Software Fix is currently Windows only (Windows 10/11 64-bit). macOS support has been discontinued. Mac users will need to use a Windows PC or virtual machine, or use manual Fastboot flashing via Android Platform Tools, which is cross-platform.

What is the difference between Motorola Software Fix and Rescue & Smart Assistant?

They are the same tool. Motorola rebranded Rescue & Smart Assistant (MRSA) to Software Fix in early 2025. The new version adds IMEI-based device identification, a built-in backup/restore feature, and expanded support for Lenovo devices alongside Motorola and Moto. The core rescue process — automatic firmware download and flashing — remains the same.

Reference screenshots for this guide. Click any image to view full size.